Results 1 to 12 of 12
  1. #1
    Join Date
    Nov 2009
    Location
    South Central Wisconsin
    Posts
    4,114

    Default Pat's Motorsports...again!

    An excellent dealer is worth their weight in gold! June of 2017 I bought a Yamaha Viking from Kip at Pat's Motorsports. I went with the winch instead of the warranty because of the reliability of Yamaha and the 700 motor in the Viking. About a month after I bought it, I received a 3 year warranty card in the mail. I called Kip and asked what that was about, he told me he was able to get me 3 year warranty at no cost, pretty dang cool of him right? Fast forward to last Friday, 5600 miles on my Viking now, 4 months out of warranty, and my trusty steed loses power, and makes all kinds of cool grinding noises, she is done! So we go get the trailer and drop it off at Pat's. Got the call Monday afternoon, cases cracked, cylinder cracked, head cracked, crank bent etc. A lot of money to fix. I just received a call an hour ago from Jerry the service manager, Yamaha is going to cover all parts! Kip and his new general manager really went to bat for me on this! I can only imagine a hand full of dealers that would have been able to pull this off. A HUGE thank you to Kip and the crew at Pat's! In all my years of stopping here, and buying products, they have ALWAYS offered nothing but excellent customer service, and have ALWAYS taken care of me!

    Thanks again guys. :-)
    Lake Effect Snow, my three favorite words.

  2. #2
    Join Date
    Dec 2009
    Location
    Highland,IN.
    Posts
    473

    Default

    It’s the kind of service you don’t really expect but you receive it every time without fail excellent dealer!

  3. #3
    Join Date
    Dec 2009
    Location
    Darboy,Wi
    Posts
    2,110

    Default

    So it wasn't cuz your a super moderator?? Lol

  4. #4
    Join Date
    Nov 2009
    Location
    South Central Wisconsin
    Posts
    4,114

    Default

    Quote Originally Posted by eagle1 View Post
    So it wasn't cuz your a super moderator?? Lol
    Oh h e l l no!
    Lake Effect Snow, my three favorite words.

  5. #5
    Join Date
    Dec 2009
    Location
    Watertown WI
    Posts
    1,987

    Default

    What did you do to wreck a yamaha that bad????

    Sounds like a good dealer that takes care of his loyal customers.

  6. #6
    Join Date
    Feb 2012
    Location
    SC WISCONSIN
    Posts
    319

    Default

    Awesome service! The new R max 1000 has me interested. When prices settle I will be giving them a call.

  7. #7
    Join Date
    Dec 2009
    Location
    se mn
    Posts
    2,213

    Default

    Yep patiently waiting for my new VR1 to show up at Pat's. Worth the drive to do business with those guys!!

  8. #8
    Join Date
    Jan 2016
    Location
    Waterford,Wi
    Posts
    1,116

    Default

    No surprise to the above comments! make the occasional stop there when up north, in business myself and the best hands down advertising is word of mouth! and you have to earn that, and Pat's is always there! Great job guys! Congrats!

  9. #9
    Join Date
    Dec 2009
    Location
    Eau Claire WI
    Posts
    133

    Default

    Quote Originally Posted by Skylar View Post
    An excellent dealer is worth their weight in gold! June of 2017 I bought a Yamaha Viking from Kip at Pat's Motorsports. I went with the winch instead of the warranty because of the reliability of Yamaha and the 700 motor in the Viking. About a month after I bought it, I received a 3 year warranty card in the mail. I called Kip and asked what that was about, he told me he was able to get me 3 year warranty at no cost, pretty dang cool of him right? Fast forward to last Friday, 5600 miles on my Viking now, 4 months out of warranty, and my trusty steed loses power, and makes all kinds of cool grinding noises, she is done! So we go get the trailer and drop it off at Pat's. Got the call Monday afternoon, cases cracked, cylinder cracked, head cracked, crank bent etc. A lot of money to fix. I just received a call an hour ago from Jerry the service manager, Yamaha is going to cover all parts! Kip and his new general manager really went to bat for me on this! I can only imagine a hand full of dealers that would have been able to pull this off. A HUGE thank you to Kip and the crew at Pat's! In all my years of stopping here, and buying products, they have ALWAYS offered nothing but excellent customer service, and have ALWAYS taken care of me!

    Thanks again guys. :-)
    That's above and beyond. Very nice of Kip and the crew!

  10. #10
    Join Date
    Dec 2009
    Location
    Greenland, MI
    Posts
    1,518

    Default

    Thank you Skylar and thank all of you for your positive feedback. Means a lot to our crew!

  11. #11
    Join Date
    Dec 2009
    Location
    Greenland, Mi
    Posts
    6,769

    Default

    No one is more passionate about customer service that Kip. He stands on this principle and is all in. In my opinion, this dealership is beyond outstanding!

  12. #12
    Join Date
    Dec 2009
    Location
    Greenland, MI
    Posts
    1,518

    Default

    Thank you Lenny, we have a great team including your daughter Andrea!

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